Frequently Asked Questions

Each product page includes a detailed size guide with precise measurements for Outerwear, Dresses, and Skirts. We recommend taking your measurements and comparing them against our size charts for the ideal fit.

Yes. We photograph every garment carefully under natural lighting to display true fabric colors, textures, and details. Slight variations may occasionally occur depending on your screen settings.

Our clothing is crafted from quality woven and knit fabrics chosen for durability, comfort, and clean finishing. Specific fabric compositions are clearly listed on every product page.

Always follow the care label instructions inside your garment. Generally, we recommend gentle cold water washing, avoiding harsh bleach, and hanging or laying flat to dry to maintain fabric quality.

We accept payment exclusively via PayPal during checkout to ensure a seamless, safe, and fully protected transaction experience for all orders.

Payment is processed immediately once your order is successfully submitted and confirmed through our secure checkout.

Orders can only be modified or canceled before they enter fulfillment processing. Please contact our support team at support@sarapace.com as soon as possible for immediate assistance.

Orders are processed in 1–2 business days (Mon–Fri) and delivered within 2–6 business days via trusted carrier networks such as USPS, UPS, and FedEx. Standard domestic shipping is a flat $6.99 rate.

Yes. Tracking information will be emailed directly to you as soon as your order has been dispatched from our warehouse.

Delays may occasionally occur due to severe weather, national holidays, high seasonal volume, or carrier schedule adjustments.

We offer a straightforward 30-day return policy. Eligible items must be unworn, unwashed, and in original condition. Please review full details on our Return & Refund Policy page.

Once your returned package is received and inspected, approved refunds are processed and credited back to your original payment method within 7 days.

You can check your order status anytime by logging into your account or using the tracking link included in your shipping confirmation email.

Our store headquarters and operations are located at 600A Mountain Rd, West Hartford, CT 06117, United States.

You can email us anytime at support@sarapace.com. Our support team is available Monday through Saturday from 8:00 AM to 7:00 PM (EST).